READING
Books I've found valuable covering design leadership, product management, and business practices.
SERVICE DESIGN BOOKS
The collection of books below cover everything for you, your business or organisation when aiming to design better services.
THIS IS SERVICE DESIGN THINKING: BASICS-TOOLS-CASES
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.
A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
ORG DESIGN FOR DESIGN ORGS: BUILDING AND MANAGING IN-HOUSE TEAMS
Design has become the key link between users and today's complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don't understand how to get the most out of their investment.
This practical guide provides guidelines for creating and leading design teams within your organisation, and explores ways to use design as part of broader strategic planning.
DIGITIZING GOVERNMENT: UNDERSTANDING AND IMPLEMENTING NEW DIGITAL BUSINESS MODELS
For businesses large and small, investment in digital technologies is now a priority essential for success. Digitizing Government provides practical advice for understanding and implementing digital transformation to increase business value and improve client engagement. This easy-to-read book is organized into "why", "what", and "how" sections and examines the major elements of digital transformation, with clear steps for improved execution of digital strategies.
It features case studies from the private and public sectors, and a detailed chronology of digital change efforts across the UK government sector, and relates that to government efforts in the USA and around the world. It provides a practical and unique set of insights into business in the digital economy.
THIS IS SERVICE DESIGN DOING
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
THE SERVICE INNOVATION HANDBOOK: ACTION-ORIENTED CREATIVE THINKING TOOLKIT FOR SERVICE ORGANIZATIONS
This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. Directed to the business world and combines inspirational text that is full of examples, with the features of a useful handbook of practical methods with associated templates.
The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts, especially at the early stages of projects. Sometimes called "design thinking" or "design innovation", such approaches help organizations explore and create new configurations of people and things that support users, customers, staff and partners in creating value together.
INTERACTION / PRODUCT DESIGN BOOKS
The collection of books below cover everything for you if you have a job title like UX Designer, Interaction Designer, Service Designer or Product Designer.
ACCESSIBILITY BOOKS
The collection of books below cover everything for you, your business or organisation when looking to learn more and understand about designing for everyone.
MANAGEMENT AND LEADERSHIP BOOKS
The collection of books below cover everything for you if you're an aspiring manager or leader or whether you've been doing it for a while and what to investigate different types of management and leadership.